499 app- Privacy Policy

1 Introduction

Welcome to 499 app. This Privacy Policy explains how we collect, use, store, and protect your personal information. By using our platform, you are considered to have accepted the terms of this policy.

We believe transparency is the foundation of trust. That is why our Privacy Policy is written in plain language, so you can clearly understand what we do with your information. 499 app has developed this policy with Bangladesh users in mind.

This policy was last updated in January 2026. For any significant changes, we will notify you by email or via a platform notification.

2 What information we collect

499 app collects certain information to provide you with the best possible service. This falls into two categories — what you share voluntarily and what is collected automatically.

3 How we use your information

499 app uses your information only for specific, legitimate purposes. We never use your data for anything unrelated to those purposes.

• Account management: To create, verify, and secure your account.
• Transaction Processing: For processing deposits, withdrawals, and bonuses.
• Customer Service: To handle your issues and complaints.
• Security Verification: To prevent fraud and unlawful activity.
• Service Improvement: For analytics to improve your experience on the platform.
• Contact: To keep you informed about important updates and offers (you can opt out at any time).
• Legal compliance: To meet regulatory and compliance requirements.

4 Information Sharing Policy

499 app shares your information only in limited circumstances and exclusively with trusted parties. The following outlines when and with whom your data may be shared:

• Payment Processors: Necessary information is shared with bKash, Nagad, and Rocket to process your transactions.
• KYC partner: With trusted identity verification providers for KYC purposes.
• Law enforcement agencies: When required by lawful order or investigation, and only in accordance with applicable law.
• Anti-fraud system: With technology firms specializing in fraud detection and prevention.

5 Cookie Policy

499 app uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.

• Essential Cookies: To maintain your login session and ensure security — these cannot be disabled.
• Performance cookies: Helps us analyze which sections of the platform are used most.
• Preference Cookies: Remembers your language and display preferences.
• Analytics Cookies: User behavior is analyzed to improve our services.

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

6 Data Protection Measures

499 app employs industry-leading technology and processes to protect your information. Our security operates across multiple layers:

• 256-bit SSL Encryption: All data transmitted between you and our servers is fully encrypted.
• Two-Factor Authentication (2FA): OTP verification at login for an extra layer of security.
• Firewall Protection: Advanced firewall protection to block unauthorized access.
• Regular Security Audits: Third-party security experts conduct regular audits of our systems.
• Data Backup: Regular backups ensure your data is never lost.
• Staff training: Our team receives regular training on data protection.

7 Your Rights

As a 499 app user, you have the following rights over your own data:

To exercise any of these rights, contact our support team. We generally respond within 30 days.

8 Child Protection Policy

499 app is strictly prohibited for users under 18. We do not knowingly collect any data from minors.

If you believe your child is using 499 app, please contact our support team immediately. We will take prompt action.

9 Data Retention Period

499 app does not retain your information longer than necessary. Below is a breakdown of how long different types of data are stored:

• Account information: For the full duration the account remains active.
• Transaction Records: Up to 5 years due to legal obligations.
• KYC documents: 3 years after account closure.
• Customer Service Records: 2 years.
• Log Files: Up to 1 year.

Once the retention period expires, your data is securely and permanently deleted.

10 Policy Updates

We may update this Privacy Policy from time to time. When changes are made:

• The "Last Updated" date at the top of this page will reflect any changes.
• A notice will be posted on the platform for any major changes.
• Important account changes will be notified to your registered email address.

11 Get in Touch

If you have any questions or concerns about this Privacy Policy, please get in touch with us:

We typically respond to your messages within 1–3 business days. For urgent matters, please use live chat.